Unlike our competitors we operate a direct sales & support model enabling us to provide an unrivaled level of technical support that other vendors simply cannot match

Thanks to this business model (which is unique to the load balancing industry) we are able to provide a personalized touch - from the moment you first contact us, to years down the line when you are looking to upgrade.

When you contact the Loadbalancer.org Support Team, more often than not, we can put you directly in contact with the technician that has assisted you with pre-sales or has helped you in the past. Resulting in fast resolutions every time in every situation. All our technicians know our products inside out, and have been developing, deploying and ensuring the optimum implementation of our solutions for an average of 4 years.

3 years free hardware warranty as standard

All Loadbalancer.org appliances come with 3 years hardware warranty as standard. The level of this warranty is dependant on your choice of hardware. 3 years Return to Base on Supermicro or 3 years next day on-site engineer with Dell? The choice is yours...

Unique USB stick backup & disaster recovery method

Loadbalancer.org's unique use of USB ports on its Enterprise load balancer product range enables the backup and disaster recovery of any configuration via USB stick. On any USB stick 1 Gb or greater complete configurations can be stored and subsequently reconfigured without the need for experienced IT personnel. Simply insert the backup USB stick at reboot and the Loadbalancer.org appliance will self-configure. This unique USB backup & disaster recovery feature can significantly save time and money by providing an effective, fast solution that is unbelievably simple to perform.

Unlimited telephone support, email support, updates & maintenance

Unlike other vendors, all Loadbalancer.org technical support contracts include unlimited support via telephone or email, and unlimited updates & maintenance. This, alongside our online live chat service, enables us to live up to our reputation as providing the best load balancing support.

Flexibility

Loadbalancer.org are extremely flexible in terms of the level and terms of support offered. We tailor support contracts to meet your needs, not ours. If you have requirements outside of the terms stated below then feel free to contact us to discuss a personal support plan. By purchasing technical support we automatically extend your hardware warranty and give you access to on-line security and features.

The Dell Advantage

By upgrading your hardware to Dell you automatically receive 3 years worldwide next business day on-site engineer as standard.  With the option of 24*7 on-site support with a 4 hour response time. The combination of loadbalancer.org's experience and Dell's hardware provides performance levels to match that of any load balancing vendor out there, at a truly remarkable price.